Submitted by Joe Friedman on Mon, 01/09/2012 - 11:23
The power and pitfalls of influence are in play all around us every day. This ongoing series "Influence Is Everywhere" shows some examples from daily life that help illustrate important influence principles.
Submitted by David Zehren on Tue, 09/13/2011 - 13:43
If your salespeople were really good negotiators, do you think they could close deals, on average, at a 1% higher price? If that seems reasonable, consider the value added straight to your bottom line. Consider a typical example:
Submitted by Joe Friedman on Tue, 09/13/2011 - 13:36
Questions Don’t Just Ask—They Also Tell!
It is obvious that you should use questions when you want information to flow from the other person to you. It’s less obvious, but no less true, that you can also use questions to make information or a viewpoint flow in the opposite direction—from you to the other person.
It's easy to get lost in the sea of opinions on how best to open a sales call. And it's no surprise so much attention is given to this important part of the process. Too much focus on what steps to take when attempts to reduce sales calls to a series of mechanical steps and obscures the more artful considerations that set apart successful sales calls.
A principled seller works hard to understand the companies she sells to and to find ways to help her buyers be more successful. At ZEHREN♦FRIEDMAN, we focus on consultative selling, not product pushing.
Displaying nervousness while presenting may not be desirable, but it is not the worst thing a presenter can do. Putting an audience to sleep is a far greater offense.
Good negotiating is about producing good terms and good relationships.
Using Principled Persuasion, the negotiator recognizes the legitimate needs and aspirations of her counter-party, but is still able to pursue her own interests with energy and determination.